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Cochin Stock Brokers Ltd.

Common Escalation Matrix for Stock Broker/Depository Grievances

Working Hours

Monday to Saturday 9AM to 6PM

Details of	Contact Person	Address	Contact No.	Email Id
Client Servicing/ Customer Care	Varghese Mathew/ Thomas E M	MES Dr.P K Abdul Gafoor Memorial Cultural Complex ,65/608,4th Floor,Judges Avenue, Kaloor,Cochin,Kerala-682017	8921736078 8075226193	varghese.4csbl@gmail.com thomas4.csbl@gmail.com
Head of Client Servicing/ Head of Customer Care	Sunil Kumar A. P.	MES Dr.P K Abdul Gafoor Memorial Cultural Complex ,65/608,4th Floor,Judges Avenue, Kaloor,Cochin,Kerala-682017	8921190725	sunil4.csbl@gmail.com
Compliance Officer	Paul Raphael	MES Dr.P K Abdul Gafoor Memorial Cultural Complex ,65/608,4th Floor,Judges Avenue, Kaloor,Cochin,Kerala-682017	6282014452	csbllegal@gmail.com/csbllegal@csbl.co.in
MD	Thomas K V	MES Dr.P K Abdul Gafoor Memorial Cultural Complex ,65/608,4th Floor,Judges Avenue, Kaloor,Cochin,Kerala-682017	9388830348	chairman.csbl@gmail.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchange at https://www.mcxindia.com/Investor-Services . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Sl.No	Name	Designation	Mobile Number	Email
1	Sunil Kumar A P		Chief Manager	8921190725	sunil4.csbl@gmail.com
2	Thomas E M	Risk Management	Manager	8075226193	thomas4.csbl@gmail.com
3	Vipin P.T	Risk Management	Manager - IT	8921586957	vipin4.csbl@gmail.com
4	Paul Raphael	Compliance	Compliance Officer	6282014452	paul4.csbl@gmail.com
5	Calvin Leo Dias	Depository Participant	Asst. Manager - DP	8590016629	calvin4.csbl@gmail.com
6	Priya S	Back Office	Asst. Manager	9961609469	priya4.csbl@gmail.com
7	Varghese Mathew	Marketing	Manager - Business Development	8921736078	varghese.4csbl@gmail.com
8	P.Janaki Devi	CSE Holdings Limited	Executive Director	9495427330, 8921555693	coselegal@gmail.com
9	Victoria K.F	CSE Holdings Limited	Assistant Manager	8590016628	victoriacse@gmail.com
10	Lisha P. Sundaran	CSE Holdings Limited	Assistant Manager	9744506284	lishas123@gmail.com

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Your Trust, Our Asset

“Radical transparency, rigorous compliance, and outcomes that earn confidence.”

Attention Investors

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

Pay 20% upfront margin of the transaction value to trade in cash market segment.

Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your account ; Update your mobile numbers/email IDs with Us. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day” - Issued in the interest of Investors.

No need to issue cheques by investors while subscribing to Equity IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

Pay 20% upfront margin of the transaction value to trade in cash market segment.

Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your account ; Update your mobile numbers/email IDs with Us. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day” - Issued in the interest of Investors.

No need to issue cheques by investors while subscribing to Equity IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020.

Update your mobile number & email Id with your stock broker/depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.

Pay 20% upfront margin of the transaction value to trade in cash market segment.

Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard.

Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.

KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.

Prevent unauthorized transactions in your account ; Update your mobile numbers/email IDs with Us. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day” - Issued in the interest of Investors.

No need to issue cheques by investors while subscribing to Equity IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account.

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SEBI Stock Broker Registration No. INZ000195533

MEMMBER ID : NSE 10769 | BSE 263 | CSBLDP 12023900

CDSL:Regn.Nos:IN-DP-260-2016

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